FAQ
Frequently Asked Questions
Quick answers about booking, tickets and what to expect on the day. Can’t find yours? Message us on WhatsApp.
Small. The exact limit depends on the tour and is shown on each tour page, but we keep numbers low so you can hear your guide, ask questions and move around without feeling herded. Private tours are also available if you'd like a guide just for your group.
On most of our guided tours, yes, with skip-the-line entry so you spend your time inside instead of in the queue. Each tour page lists exactly what's included before you book.
Yes. Our tours work for all ages, and the pace is relaxed. Some sites involve stairs or a lot of standing (climbing Brunelleschi's dome is 463 steps with no lift), so check the tour page or message us if anyone in your group has mobility concerns.
Yes. Shoulders and knees need to be covered to enter St. Peter's, the Sistine Chapel and most churches in Italy, including St. Mark's Basilica in Venice. A light scarf or shawl in your bag is the easiest fix on hot days.
Our tours go ahead rain or shine, and much of the time you'll be indoors anyway. If extreme weather forces a change, we'll contact you to reschedule or sort out a refund.
Yes, that's what our trip planner is for. Add the tours you like, see your itinerary take shape, then send it to us and we'll handle the order, timing and tickets across Rome, Florence and Venice.
Choose a tour, pick your date and number of guests, and book online. [Payment methods, e.g. card / PayPal]. You'll get a confirmation email with your meeting point and everything you need for the day.
[Cancellation policy, e.g. "Free cancellation up to 24 hours before the tour for a full refund."] To change your date, just reply to your confirmation email or message us on WhatsApp.
[e.g. English, Italian and French.] Let us know your preference when you book.